Frequently Asked Questions
If you need help, the answer to your question is likely to be found on this page.
I can't login, or I forgot my username or password.
How can I delete my account?
If you are aboslutely sure that you want to delete your account, you can do so here. Please note that your account will be permanently deleted and irrecoverable!
How can I update my profile?
To update your profile, you must visit the Edit Profile page. You can move through the different parts of your profile by clicking the tabs at the top of the page.
How can I report an error or other problem with the site?
To report an error or problem with the site, you can contact us here.
How do I use audio and video chat?
answer coming soon
How can I deal with someone that is bothering me?
How can I report spam or other inappropriate content?
You can report spam, pornography, or any other inappropriate content here, or by clicking the "Report" link on the page containing the content you wish to report.
Is my information kept private?
Absolutely. We do not share any personally identifying information about you to any third party.
How can I make my profile private?
If the administrator has enabled it, you can make your profile private by visiting the Account Privacy page.
How can I block users from contacting me?
You can block people by adding their username to your blocked users list. Visit the Account Settings page to learn more about how to block people.
How does the referral program work?
At Matefolio there are 3 levels of membership (a) Standard (b) Silver (c) Platinum Plus. All are free, the only difference is the amount of storage space available to user differs in each level.a. Standard Members: Users are allotted 2 Gbs of Group space, 2 Gbs of Event space, 10 Gbs of File storage space, 300 music upload with 10Gbs, 50 allowed album upload, and 75 allowed video uploads at 2Gbs for each video for a total of 150Gbs video storage space.b. Silver Members: Users are upgraded to Silver status if they successfully refer more than 30 users, this level includes 5 Gbs of Group space, 5 Gbs of Event space, 10 Gbs of File storage space, 600 music upload with 10Gbs, 100 allowed album upload, and 150 allowed video uploads at 2Gbs for each video for a total of 300Gbs video storage space.c. Platinum Plus Members: Users are upgraded to Platinum Plus status if they successfully refer more than 60 users, this level includes 10 Gbs of Group space, 10 Gbs of Event space, Unlimited file storage space, 999 music upload with 10Gbs, 150 allowed album upload, and 300 allowed video uploads at 2Gbs for each video for a total of 600Gbs video storage space.
Can I go down from Silver to Standard for any reason?
No, once your account have been upgraded to a different level, user can never return to a lower level even if some of his/her referred members delete their Matefolio account.
How do I know how many people I have referred?
On your profile below your profile picture, there is a count of how many members you have referred.
How do I refer a someone?
All you have to do it tell the person to enter your Matefolio username or the email address you used when you signed up for Matefolio as the referrer on the sign up page.